top of page
FAQ: FAQ

Frequently Asked Questions

DO YOU OFFER GIFT CARDS?

Yes we do!! You can now purchase gift vouchers for loved ones and these vouchers start off at £10.00 and goes up to £100.

HOW DO I CARE FOR MY PDB JEWELLERY PIECES

Here are some of our most common care tips for your Paré de Bijoux pieces...

  • Keep your jewellery dry and away from moisture, remove before washing, swimming and carrying out manual work.

  • Your jewellery should be put on after products like lotion, perfumes & hairspray etc to minimise contact with chemicals.

  • With the elasticated bracelets, roll on and off your wrist to prevent over stretching.

  • All jewellery should be the last thing you put on and first thing you take off.

WHAT IS YOUR RETURN POLICY?

We offer a 28 day return policy from the date your order is dispatched. Unfortunately we are unable to accept returns for earrings, due to hygiene reasons (unless they have been received faulty). 

If a products breaks or is not fit for purpose you have the choice of choosing a repair, replacement or refund. To request a refund/repair etc please contact us via email - paredebijoux@outlook.com, or you can fill out the contact form at the bottom of our home page.

Please note we will not accept returns for general wear and tear, if your jewellery items have not been cared for properly, or been broken purposely.

​

CAN I ORDER CUSTOM MADE ITEMS

Of course! You can either email us or complete the contact form at the bottom of the home page to enquire about a custom made item. We currently do personalised items in silver plated, and will soon be looking to do personalised items in sterling silver in the near future. You can also contact us on personalised/custom orders via our Instagram page @pare_de_bijoux

​

HOW MUCH IS POSTAGE & PACKAGING

Packaging - All of our packaging is included in the price of your jewellery items. 

Postage - We use Royal Mail for all of our orders and is priced at...

  • UK orders, 1st Class large letter- £1.50

  • UK orders, 2nd Class large letter - £1.20

  • UK signed for delivery - £4.50

  • UK next day delivery - £6.95

  • EU & International standard - £4.25

  • EU & International signed - £9+

Please note that the pricing of postage are subject to change.

WHAT ARE THE PAYMENT OPTIONS?

Our current payment methods are as follows...

  •  most debit & credit cards are acceptable e.g. amex, visa and MasterCard.

  • paypal.

You can also make orders on our instagram page @pare_de_bijoux where we accept PayPal and bank transfers.

 

bottom of page